Manager, Business Operations
Core
Manages day-to-day operations for a designated digital channel platform (tablet, mobile, online) and supports production, system enhancements, and product upgrades to optimize channel operations and advance customer experience.
Role type
Manager, Business Operations (Digital Channels)
Builds
Digital channel platforms, operational processes, and strategic initiatives for BMO's customer-facing channels.
Domain
Financial Services / Digital Banking Operations
Required skills
Project management, Process coordination, Change management, Stakeholder management, Data analysis, Strategic planning, Risk management, Problem resolution, Testing strategy, Service level agreement management
Preferred skills
Financial services and technology exposure, Digital channels expertise, Frontline customer service experience, Industry trend analysis
Technologies
Digital channel platforms, Tablet, Mobile, Online tools, UAT testing frameworks, Change management tools, Reporting dashboards
Responsibilities
Lead design, implementation, and management of core business/group processes for channel operations; Coordinate work of UAT testers and provide feedback on test plans; Lead problem resolution and recovery meetings; Develop and coordinate execution of testing strategies for changes and release updates; Monitor and track performance indicators; Gather and format data into regular and ad-hoc reports and dashboards; Execute routine tasks within service level agreements; Support development and maintenance of a change/release roadmap.
Seniority
Manager, strategic execution & mentorship