Specialist Business Banking (Bilingual)
Core
Provide business banking sales, service, and advice to small business customers, helping them achieve financial goals through tailored solutions.
Role type
Specialist Business Banking Services (Bilingual)
Builds
Commercial deposit accounts, cash management solutions, small business lending, credit cards, and merchant/payroll services.
Domain
Banking / Small Business Finance
Deliverable
product features
Required skills
Active listening, problem-solving, analytical thinking, organization, collaboration, adaptability
Preferred skills
Contact center experience, banking experience
Technologies
Online Banking for Business, Electronic Funds Transfers, Wires, Moneris, ADP
Responsibilities
Handle customer inquiries professionally; escalate complex situations; process transactions accurately; maintain product knowledge; engage clients in needs-based conversations to identify financial solutions.
Seniority
Entry-level to Mid-level, hands-on IC