Service Representative III T&O
Core
Investigates financial crime exposures, manages complex dispute resolution and chargeback recovery, and ensures regulatory compliance for banking transactions.
Role type
Senior IC fraud investigator and dispute resolution specialist
Builds
Incident reports, case files, and compliance documentation for financial crime and payment disputes
Domain
Banking / Financial Crime / Payment Networks
Required skills
Financial crime investigation, dispute lifecycle management, regulatory compliance (Reg E, NACHA), data analysis, risk assessment, evidence collection, stakeholder communication
Preferred skills
Knowledge of banking products, financial crime risk trends, process improvement
Technologies
Detection systems, reporting tools, dashboards
Responsibilities
Conduct investigations to identify and assess financial crime exposures; manage end-to-end dispute resolution and chargeback recovery; analyze data to provide insights and recommendations; document actions to maintain account/case files; execute routine service requests and transactions within SLAs; monitor regulatory requirements and risk trends.
Seniority
Mid-Senior, hands-on IC
