Bank Manager
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers; acts as an originator of consumer loans and mortgage loans in compliance with federal regulations.
Role type
Senior IC retail banking manager (branch)
Builds
Branch business plans, sales strategies, and customer service operations for BMO Financial Group
Domain
Retail Banking / Consumer Lending / Mortgage Origination
Deliverable
product features | client delivery
Required skills
Supervisory and management experience, Retail banking product knowledge, Branch operational process knowledge, Regulatory compliance knowledge, Strategic planning, Team coaching and development, Sales and business development, Customer relationship management, Data analysis, Risk management
Preferred skills
Community networking, Innovative business strategy development, Cross-functional collaboration
Technologies
Branch technologies, Mortgage licensing systems, CRM tools
Responsibilities
Develop and execute branch business plans to maximize growth and wallet share; Coach and develop team members to improve performance; Originate consumer and mortgage loans in compliance with Regulation Z and S.A.F.E. Act; Build community networks and maintain high-touch relationships with key customers; Monitor sales and service performance against plan; Ensure compliance with legal, regulatory, and bank policies; Resolve complex customer issues and escalate when necessary.
Seniority
Senior, hands-on IC with team leadership