Director, Client Journey, Growth & Modernization
Core
Owns the end-to-end InvestorLine client journey and growth outcomes, ensuring clients receive a seamless, digitally enabled experience that improves satisfaction, engagement, retention and sustainable growth.
Role type
Director, Client Journey, Growth & Modernization
Builds
InvestorLine client journey, digital and AI-enabled capabilities, modernization roadmap
Domain
Financial Services / Investor Relations / Digital Transformation
Required skills
Strategic planning, cross-functional leadership, business case development, performance measurement, change management, risk-informed decision making, executive communication, data-driven prioritization, stakeholder alignment
Preferred skills
AI-enabled capabilities, Human-Centred Design, Agile, Lean, Program Management, analytics
Technologies
AI, digital channels, analytics platforms
Responsibilities
Define and prioritize client journey modernization and growth strategies; orchestrate cross-functional teams (Product, Digital, UX, Marketing, Technology, Data, Risk); lead digital and AI adoption; manage portfolio performance against financial and operational outcomes; develop leadership capability and succession depth; navigate ambiguity in a matrixed environment
Seniority
Director, strategic leadership & large team management
