Senior Service Representative-ACH
Core
Executes payment transactions, processes service requests, and handles administrative functions for retail and commercial deposit and payment products within ACH Production.
Role type
Senior Service Representative (Payments Operations)
Builds
Payment transactions, service requests, and operational reports for retail and commercial banking customers.
Domain
Banking / Payments Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
transaction processing, data analysis, report generation, stakeholder communication, regulatory compliance, issue resolution, quality control, system navigation, risk management, multitasking
Preferred skills
post-secondary degree, knowledge of cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance, MS Office proficiency
Technologies
MS Word, Excel, PowerPoint, internal banking systems
Responsibilities
Execute routine tasks such as service requests and transactions within SLAs; analyze data to provide insights and generate reports; resolve discrepancies and escalate issues; ensure accuracy and completeness of information; maintain understanding of regulatory requirements and risks; collaborate on process improvements.
Seniority
Mid-level, hands-on IC