Bank Manager
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers, acting as an originator of consumer loans and building branch business plans.
Role type
Retail Banking Branch Manager (IC)
Builds
Branch business plans, sales strategies, and customer service operations for BMO Financial Group
Domain
Retail Banking / Consumer Finance
Required skills
Supervisory and management experience, knowledge of retail banking products and services, branch operational processes, regulatory compliance (Regulation Z, S.A.F.E. Act), sales and business development, team coaching and performance management, financial analysis, risk management
Preferred skills
Previous supervisory or management experience, in-depth knowledge of competitive marketplace trends
Technologies
Branch technologies, performance metrics systems, Nationwide Mortgage Licensing System and Registry (NMLS)
Responsibilities
Develop and execute branch business plans to maximize growth and wallet share; coach employees and manage team performance; originate consumer loans and maintain NMLS registration; conduct sales calls and build community referral networks; resolve complex customer issues and escalate when necessary; monitor sales and service performance against plan; ensure compliance with legal and regulatory requirements; plan and control unit operating expenses
Seniority
Mid-Senior, hands-on IC with management responsibilities
