Associate Product Owner - AI Products
Core
Associate Product Owner driving strategy, roadmap, and lifecycle of enterprise-grade AI products (Natural Language IVR, AI-powered Agent Assist) for BMO's contact center operations.
Role type
Associate Product Owner (AI Products)
Builds
Scalable, responsible, enterprise-grade AI solutions for contact center operations
Domain
Financial Services / AI / Contact Center
Deliverable
production ML models | product features
Required skills
Product Management, Business Strategy, Product Lifecycle Management (Agile), Go-to-Market Strategy, Financial & Risk Management, Data driven decision making, Analytical and problem solving
Preferred skills
Familiarity with CCaaS platforms (e.g., Amazon Connect), AI product development and deployment
Technologies
Amazon Connect, AI/ML frameworks
Responsibilities
Develops and delivers the full product development lifecycle from strategic objective to market launch; Prioritizes product backlog and translates vision into actionable tasks; Drives customer experience definition and prioritization; Establishes go-to-market, pricing, and positioning strategies; Plans and manages budget, timeline, and tactical components; Ensures cross-functional teams produce in parallel and work effectively.
Seniority
Mid-level (5-7 years experience), hands-on IC