Customer Service Representative - Patient Registration
Core
First point of contact for patients checking into the hospital, guiding them through registration and gathering accurate information.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration records and initial intake data for hospitals and health systems
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, data entry, phone communication, insurance plan navigation, patient rapport building
Responsibilities
Register patients across multiple computer systems, answer phones and gather information, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport and ease patient concerns