Part Time Patient Customer Service Representative
Core
First point of contact for patients at hospital registration, guiding them through intake, answering questions, and gathering accurate information in a fast-paced environment.
Role type
Part-time Patient Registration Customer Service Representative
Builds
Patient registration workflows and initial patient experiences at Ascension St. Vincent Hospital
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Customer service experience, ability to work in fast-paced environments, accuracy in data entry, phone communication, computer system navigation
Preferred skills
Medical or healthcare experience
Responsibilities
Help patients navigate the registration process, answer phones and gather information quickly, assist patients who are ill or anxious, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport with patients