Customer Service Representative - Patient Registration
Based in United States
Core
First point of contact for patients during hospital check-in, assisting with registration and insurance navigation.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration workflows and accurate data entry for hospital admission
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, data entry, phone communication, insurance plan navigation, patient empathy
Responsibilities
Register patients efficiently across multiple computer systems, answer phones and gather information, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport to ease patient concerns