Sr Ops Lead Customer Partner
Core
Manage end-to-end or co-managed revenue cycle engagements, overseeing billing staff performance, KPI metrics, and client relationship management to improve operational scores.
Role type
Senior Operations Lead, Customer Partner
Builds
Revenue cycle operations for hospitals, health systems, and medical groups
Domain
Healthcare Revenue Cycle Management
Deliverable
client delivery
Required skills
Billing staff management, KPI tracking, client relationship management, operational reporting, issue escalation handling, administrative oversight
Preferred skills
Experience with coding, billing, follow-up, denials, clinical denials, credit balance, cash posting, document management, quality assurance
Technologies
Client systems, payer portals
Responsibilities
Oversee and manage billing staff performance to meet KPI metrics; Collaborate with service teams across coding, billing, follow-up, denials, and quality assurance; Develop action plans and handle client escalations; Build and analyze operational and client-facing reports; Manage administrative responsibilities including expense approvals and timecards
Seniority
Senior, hands-on IC