Principal Engineer - IT
Core
Leading India Deskside Operations to ensure high-quality end-user support, operational excellence, and technology enablement for healthcare systems and hospitals.
Role type
Senior IC IT Operations Manager (End User Computing & Asset Lifecycle)
Builds
Enterprise End User Computing (EUC) environments, IT asset lifecycle programs, and seamless end-user technology experiences.
Domain
Healthcare IT / Enterprise IT Operations
Required skills
Enterprise End User Computing (EUC) management, ServiceNow (Incident/Change/CMDB/Asset), Microsoft SCCM/Intune, Windows endpoint management, Microsoft Endpoint Manager/Autopilot, Azure AD/Entra ID, Active Directory/Group Policy, Microsoft 365 support, VDI (Citrix/VMware Horizon), hardware/software asset management, endpoint security governance, IMACD processes, enterprise networking fundamentals. (via careerplan.io/jobs/R260000006617-principal-engineer-it-at-r1rcm)
Preferred skills
ITIL Foundation or higher, Microsoft Certified: Endpoint Administrator Associate, Microsoft Azure Fundamentals (AZ-900), ServiceNow Administration/ITSM certification, Project Management (PMP/PRINCE2/Agile).
Technologies
ServiceNow, Microsoft SCCM, Microsoft Intune, Microsoft Endpoint Manager, Windows Autopilot, Azure Active Directory (Entra ID), Citrix, VMware Horizon, Microsoft 365, Active Directory, Group Policy.
Responsibilities
Lead and manage IT Deskside Operations across India; drive operational excellence through proactive service monitoring and continuous improvement; own end-to-end IT asset lifecycle management including procurement, deployment, and disposal; manage relationships with Managed Service Providers (MSPs) and third-party vendors; partner with global IT teams to execute enterprise technology deployments and migrations; provide thought leadership in defining operational policies and processes.
Seniority
Senior, hands-on IC with leadership responsibilities
