Part time Patient Customer service Representative
Core
First point of contact for patients during hospital registration, guiding them through intake, insurance verification, and data collection in a fast-paced clinical environment.
Role type
Patient Customer Service Representative (Registration)
Builds
Patient registration records and insurance verification data for hospital admission
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Customer service, data entry, phone communication, insurance plan navigation, patient rapport building
Preferred skills
Healthcare experience, medical terminology knowledge
Responsibilities
Register patients efficiently across multiple computer systems, answer phones and gather accurate information, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport to ease patient concerns