Full Time Customer Service Representative - Patient Registration
Core
First point of contact for patients checking into the hospital, responsible for registration, information gathering, and navigating insurance details.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration records and accurate insurance coverage verification
Domain
Healthcare / Hospital Operations
Required skills
Customer service, data entry, phone communication, insurance navigation, multitasking, empathy
Preferred skills
Medical or healthcare experience
Responsibilities
Register patients efficiently across multiple computer systems, answer phones and gather information, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport and ease patient concerns
Seniority
Entry-level / Individual Contributor