Patient Registration - Customer Service Representative
Core
First point of contact for patients during hospital check-in, assisting with registration, answering questions, and gathering accurate information in a fast-paced environment.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration records and initial intake data for hospitals and health systems
Domain
Healthcare / Revenue Cycle
Deliverable
physical/clinical work
Required skills
Customer service, data entry, phone communication, patient interaction, insurance plan navigation, multitasking
Responsibilities
Register patients efficiently across multiple computer systems, answer phones and gather information, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport and ease patient concerns