Director
Core
Lead backend operations for a span of 800+ FTEs, managing P&L, client relationships, and delivery of revenue cycle management services for multiple healthcare clients.
Role type
Senior IC Director (Backend Operations)
Builds
Backend service delivery for multiple clients/sites/facilities
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
P&L management, client relationship management, team leadership for 800+ FTEs, process improvement, operational compliance, project leadership
Preferred skills
Upselling, knowledge leadership in end-to-end RCM
Technologies
None stated
Responsibilities
Manage day-to-day operations and ensure middle management meets KRAs & SLAs, oversee backend service delivery for multiple clients, drive continuous improvement and process changes, manage client expectations and scope of work
Seniority
Senior, hands-on IC