Senior ServiceNowEngineer ITSM and ITOM
Core
Develop, configure, and maintain ServiceNow ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
Role type
Senior ServiceNow Engineer (ITSM/ITOM)
Builds
ITSM and ITOM workflows, integrations, and automation for global manufacturing clients
Domain
IT Service Management / IT Operations Management
Required skills
ServiceNow development, JavaScript, Glide scripting, HTML/CSS, REST/SOAP APIs, CMDB management, Service Mapping, Flow Designer, Studio IDE, Update Sets
Preferred skills
Cloud-native infrastructure, SNOW Agent Client Collector, Agile methodologies (Scrum/Kanban), ITIL framework, IntegrationHub, CSA/CAD/ITSM/ITOM certifications
Technologies
ServiceNow, Active Directory, Cloud platforms, REST, SOAP, IntegrationHub, Flow Designer, Studio IDE
Responsibilities
Develop and configure SNOW ITSM and ITOM applications; Implement and improve workflows, business rules, UI policies, and automation; Design integrations with external systems; Manage and enhance the Configuration Management Database (CMDB); Troubleshoot complex issues; Collaborate with IT teams and end-users; Maintain technical documentation; Ensure compliance with IT security standards.
Seniority
Senior, hands-on IC
