Remote Support Engineer
Core
Provide technical support for Rockwell Automation's hardware and software portfolio, helping customers resolve complex automation challenges across controllers, visualization, industrial networks, and condition monitoring.
Role type
Support Engineer (Industrial Automation)
Builds
Customer support services for industrial automation products
Domain
Industrial Automation / Manufacturing Technology
Deliverable
client delivery
Required skills
Troubleshooting, Analytical skills, Technical documentation, Customer communication, Collaboration
Preferred skills
PLCs, HMIs, Industrial networking, CCNA certification
Technologies
Controllers, HMI, Industrial networks, Condition monitoring systems
Responsibilities
Troubleshoot and resolve issues involving hardware and software products; Analyze, reproduce, and investigate complex technical issues; Document troubleshooting activities and resolutions; Collaborate with Engineering and Product Management teams; Contribute to the Knowledge-Centered Service (KCS) process by creating technical articles.
Seniority
Mid-level, hands-on IC