Engineer, Remote Support
Core
Provide Level 2 technical support for industrial automation hardware and software systems when first-line support fails.
Role type
Senior IC remote support engineer (industrial automation)
Builds
Rockwell Automation Power and Control hardware VFD and motion systems (Logix, Powerflex, Kinetix)
Domain
Industrial automation, manufacturing, hardware control systems
Deliverable
client delivery
Required skills
Troubleshooting malfunctioning equipment, diagnosing software issues, creating knowledgebase articles, phone support, email support, shift work coordination
Preferred skills
PLCs, Windows Servers, VMWare, Ethernet networking, HMI systems
Technologies
Logix controllers, Powerflex, Kinetix, Windows, Office 365, VMWare, Ethernet, HMI
Responsibilities
Respond to escalated issues from field engineers and technicians, provide technical support to internal and external customers, create and publish knowledgebase articles, deliver customer service from start to resolution
Seniority
Mid-level, hands-on IC