Global Advanced Analytics Support Manager
Core
Lead customer support operations for Rockwell Automation's PavilionX advanced process control and model predictive control solutions, ensuring service quality and driving business growth.
Role type
Senior manager of specialized technical support operations
Builds
PavilionX support services for industrial manufacturers
Domain
Industrial automation and advanced process control
Deliverable
production ML models
Required skills
Customer engagement, escalation management, capacity planning, process improvement, sales partnership, renewal management, cross-functional coordination, service delivery performance, resource planning
Preferred skills
Industrial software support, APC/MPC domain knowledge, managed services experience, enterprise software support, technical issue translation, business operations management
Technologies
PavilionX, APC, MPC
Responsibilities
Lead daily support operations and escalation management, manage business operations including capacity and performance, maintain customer relationships, drive renewal and expansion opportunities, coordinate with internal product and delivery teams
Seniority
Senior, hands-on IC