Automation Controls, Customer Support
Core
On-site automation technician providing troubleshooting, asset management, and repair coordination for customer control systems.
Role type
Automation Technician with Asset Management responsibilities
Builds
Maintains control system health and manages repair logistics for industrial automation components
Domain
Industrial Automation / Manufacturing
Deliverable
client delivery | infrastructure
Required skills
PLC/HMI/VFD troubleshooting, firmware updates, OS patching, repair order management, inventory lifecycle mitigation, ERP data analysis, SOP development, stakeholder communication
Preferred skills
Storeroom operations, logistics, purchasing, Microsoft Office Suite, ERP systems (SAP, Microsoft DDS), Power BI
Technologies
PLCs, HMIs, VFDs, Allen Bradley Components, SAP, Microsoft DDS, Power BI
Responsibilities
On-site troubleshooting of product-level issues, assisting with control system maintenance (firmware/OS), supporting small project migrations, managing repair transactions and turnaround times, tracking repaired assets, analyzing inventory and failure trends, developing repair SOPs, reporting on KPIs, maintaining installed base data
Seniority
Entry to Mid-level, hands-on IC
