Veterans Services Officer - Mobile South
Core
Professional services work overseeing day-to-day operations of an assigned field office, advising and advocating for veterans and armed services members/families, and providing technical assistance to obtain federal, state, regional, and local veterans benefits and services.
Role type
Supervisory Services Officer (Veterans Services)
Builds
Veterans benefits and services access for eligible military personnel and dependents
Domain
Public Sector / Veterans Affairs
Deliverable
client delivery
Required skills
interviewing techniques, veterans benefits claims application procedures, supervisory techniques, office management, legal research, case file preparation, community partnership development, appeal brief writing, eligibility determination
Preferred skills
knowledge of VA appeals process, knowledge of State Veterans Assistance programs, ability to deal with victims of trauma
Technologies
client management software, applicable computer programs
Responsibilities
Administers operations of an assigned field office and multiple itinerant offices; Interviews and advises veterans to determine eligibility for benefits; Develops, assesses, and evaluates testimony and documents for formal hearings; Writes appeal briefs and represents veterans at appeal hearings; Evaluates VA claim determinations for compliance; Establishes partnerships with community organizations; Studies laws and regulations to support complex claims.
Seniority
Grade 25 (Supervisory Services), requires 2+ years experience
