Customer Representative Associate II - Bureau of Motor Vehicles
Core
Process driver license examinations, schedule appointments, and verify documentation for over 50,000 annual exams statewide while ensuring compliance with Maine and federal regulations.
Role type
Customer Representative Associate II (Administrative/Compliance)
Builds
Driver licensing services and exam scheduling for the public and branch offices
Domain
Public Sector / Transportation Licensing
Deliverable
client delivery
Required skills
Regulatory compliance, application processing, exam scheduling, documentation verification, policy interpretation, customer service, multi-tasking, adaptability
Preferred skills
Digital fluency, process improvement, clear written communication, emerging workplace tools evaluation
Responsibilities
Provide customer service via phone, email, and in person; Review and process applications and verify documentation; Schedule, reschedule, and cancel exams; Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements; Communicate with driving schools; Interpret and apply policies to real-world scenarios
