Consumer Assistance Utility Analyst
Core
Provide written and oral analysis, advice, and support to the Maine Public Utilities Commission's leadership on consumer complaints, billing disputes, rate discrepancies, and low-income assistance programs.
Role type
Regulatory analyst (utility consumer assistance)
Builds
Factual and legal summaries, analysis of regulatory matters, and recommendations for utility compliance with Maine law.
Domain
Public utility regulation and consumer protection
Deliverable
Dashboards & analysis
Required skills
Analytical skills, problem-solving, attention to detail, time management, independent work, writing, oral communication
Preferred skills
Utility regulation experience, complaint resolution experience
Technologies
None stated
Responsibilities
Review and assist with processing applicant or customer requests for review of decision letters; analyze consumer-related issues pending before the Commission; coordinate with utility analysts and staff attorneys to manage workload and ensure compliance.
Seniority
Mid-level, individual contributor