CSR Specialist
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and warranty repair support for boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist (Retail/Dealership)
Builds
Customer delivery experiences and service repair workflows for marine and power sports equipment.
Domain
Retail / Marine & Power Sports Equipment
Deliverable
product features
Required skills
Inventory management, pre-delivery inspection (PDI), customer greeting, phone support, data entry in dealership management systems, warranty policy knowledge, parts sales assistance, payment processing, rigging verification, documentation preparation.
Preferred skills
None stated
Technologies
IDS (Dealer Management System)
Responsibilities
Greet customers and answer service/warranty/parts inquiries; unload and inspect new units; affix barcodes and update inventory; conduct final PDI and report condition issues; prepare delivery packets and explain operation/maintenance; assist with repair documentation and work order creation; process parts payments and batch reports; ensure payment receipt before unit release.
Seniority
Entry-level, general supervision