Front End Lead Full Time
Core
Oversees frontline operations and team members in the absence of the Front End Manager, ensuring excellent member service and operational standards.
Role type
Front End Lead (Retail Operations)
Builds
Frontline team performance, member experience, and operational efficiency at a wholesale club.
Domain
Retail / Wholesale Club
Deliverable
product features
Required skills
Leadership, coaching, team development, customer service, POS operations, inventory management, data utilization, compliance monitoring, conflict resolution
Preferred skills
Prior leadership experience, membership/sales knowledge, cashier experience
Responsibilities
Supervise front line staff (cashiers, SCO, membership desk), coach and develop team members, drive membership metrics, manage self-checkout and scan lanes, process payments and refunds, maintain store cleanliness and standards, handle escalated member issues.
Seniority
Individual Contributor, Lead level