Customer Service Representative
Core
Assist customers with U-Haul rentals, inspect and maintain equipment, and dispatch returns using smartphone technology.
Role type
Customer Service Representative (Equipment Rental & Maintenance)
Builds
Rental fleet availability and customer satisfaction for U-Haul
Domain
Logistics / Equipment Rental
Deliverable
product features | client delivery
Required skills
Customer service, equipment inspection, inventory management, invoice preparation, hitch installation, trailer wiring, propane filling, forklift operation, driving
Preferred skills
None stated
Technologies
U-Scan smartphone app
Responsibilities
Assist customers inside and outside a U-Haul center with U-Haul products and services; Use smartphone-based U-Scan technology to manage rentals and inventory; Move and hook up U-Haul trucks and trailers; Clean and inspect equipment on the lot including checking fluid levels; Answer questions and educate customers regarding products and services; Prepare rental invoices and accept equipment returned from rental; Install hitches and trailer wiring; Fill propane; Drive a forklift
Seniority
Entry-level, hands-on IC
