Quality and Service Solutions Leader
Core
Define, develop, and implement strategic plans to remove supply chain inefficiencies through continuous improvement and innovation; assist sales in identifying and coordinating service solution projects with customers.
Role type
Senior IC supply chain quality and service solutions leader
Builds
Service solutions for wholesale distribution customers
Domain
Wholesale distribution / Supply chain operations
Deliverable
product features
Required skills
Strategic planning, continuous improvement, project management, data analysis, stakeholder management, sales support, ISO 9000 implementation, SAP/BW systems knowledge
Preferred skills
Branch/District/Corporate sales and operations experience, customer experience in Electrical and CommData, wholesale distribution industry knowledge, internal company strategy knowledge
Technologies
SAP, Business Warehouse (BW)
Responsibilities
Educate and coach sales teams on service solution value; assess service performance and develop improvement plans; participate in joint sales calls to promote service solutions; prepare marketing materials and presentations; develop metrics and reporting for quality, cost, and revenue; develop communication systems for sharing best practices; participate in local quality activities and ISO 9000 monitoring.
Seniority
Mid-level to Senior, hands-on IC
