Customer Engineer
Core
Install, maintain, and upgrade semiconductor manufacturing equipment while serving as the direct liaison with customers to ensure smooth operations.
Role type
Field Service Engineer (Customer Engineer)
Builds
Semiconductor chip manufacturing equipment (electrical, vacuum, mechanical, plasma, hydraulic, gas systems)
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
physical/clinical work
Required skills
Preventative and corrective maintenance, troubleshooting using digital analytics, reading circuit diagrams, operating hand and power tools, working in clean rooms with PPE, coordinating with customer management, executing escalation plans
Preferred skills
Basic diagnostic techniques, knowledge management systems usage, systemic issue resolution
Technologies
Electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
Responsibilities
Perform standard service activities and preventative maintenance unassisted, respond to fab issues and participate in escalation calls, diagnose and resolve recurring technical problems, ensure customer satisfaction and coordinate support plans, follow safety procedures and checklists
Seniority
Individual Contributor, moderate supervision