SAP Support and Development Engineer
Core
2nd level support and development for SAP CRM and S/4HANA systems, resolving incidents and implementing enhancements for Customer Service and Field Service applications.
Role type
Senior IC SAP Support and Development Engineer
Builds
SAP CRM and S/4HANA system enhancements and incident resolutions
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Required skills
SAP CRM, S/4HANA, ERP systems, incident management, service request handling, ITIL frameworks, ABAP debugging, customizing, analytical problem-solving
Preferred skills
ITIL frameworks, ABAP debugging, customizing
Technologies
SAP CRM, S/4HANA, ERP, ABAP
Responsibilities
Serve as primary point of contact between Application Operations and key users; Receive and manage written incidents and service requests; Analyze, resolve, and document incidents for 2nd level support; Implement new requirements and enhancements in existing SAP systems; Contribute to knowledge management and maintain solution documentation; Collaborate with application product owners to resolve recurring issues; Support colleagues and clients across all divisions.
Seniority
Mid-level, hands-on IC