Front End Lead Full Time
Core
Oversees frontline operations and coaches team members to ensure excellent member service and drive membership metrics at a wholesale club.
Role type
Front-end Lead (Retail Operations)
Builds
Frontline service experience and membership growth for BJ's Wholesale Club members
Domain
Retail / Wholesale Club
Deliverable
product features
Required skills
Prior leadership experience, Prior cashier experience, Basic math skills, POS system navigation, Inventory scanning, Payment processing, Team coaching, Operational compliance
Preferred skills
Prior membership or sales knowledge
Responsibilities
Supervise front line staff including cashiers and membership desk, Coach and develop team members on service standards, Drive membership acquisition and retention metrics, Process member orders and handle escalated service issues, Manage self-checkout and scan lanes, Perform cashier duties including scanning merchandise and collecting payments, Maintain cleanliness of front-of-house areas
Seniority
Individual Contributor, Lead Level