Frontline Leader Full Time
Core
Oversees the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service and operational execution.
Role type
Frontline Leader (Retail Operations)
Builds
Frontline operations, membership programs, and member experience at a wholesale club.
Domain
Retail / Wholesale Club
Deliverable
product features
Required skills
Coaching and teaching, strategic thinking, decision-making, performance management, POS operations, inventory scanning, payment processing, team supervision, compliance monitoring.
Preferred skills
Prior leadership experience, membership or sales knowledge, cashier experience.
Technologies
Point-of-sale (POS) systems, online task management system (MyWork), cashier observation forms, productivity boards.
Responsibilities
Supervise the front line (cashiers, SCO, membership desk) in the absence of the Front End Manager; Coach, teach, and develop team members on policies and procedures; Drive membership metrics through acquisition, retention, and loyalty programs; Monitor staffing and ensure compliance with operational standards; Perform front-end duties including closing through POS, scanning merchandise, and collecting payments; Manage self-checkout lanes and assist members with technical difficulties.
Seniority
Individual Contributor, supervisory level