Senior Manager, Research & User Intelligence
Core
Define and execute research programs to generate actionable insights for creating useful and usable solutions within a product tower, accelerating learning velocity for internal associates, enterprise users, and retail customers.
Role type
Senior Manager, Design Research (Individual Contributor)
Builds
Actionable user intelligence, research platforms, and data triangulation frameworks to inform product roadmaps
Domain
Financial Services / User Experience Research
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Multi-method research design, qualitative and quantitative data analysis, data triangulation, UX metrics definition, behavioral analytics, research program management, stakeholder collaboration, rapid testing, information architecture
Preferred skills
Human factors expertise, enterprise research leadership, structured jobs-to-be-done studies, AI tool integration for insight creation, automated research workflows, advanced degree in HCI or Data Science
Technologies
Gemini, Claude, NotebookLM, behavioral analytics platforms, survey tools
Responsibilities
Plan and conduct connected studies to build a collective body of user intelligence; Create and evolve research agents and platforms to accelerate learning velocity; Drive collaboration with research ops to enable partner teams to access users; Partner with data scientists and designers to identify and track domain-specific UX metrics; Utilize behavioral analytics and qualitative insights to produce actionable insights for stakeholders
Seniority
Senior, hands-on IC with strategic advisory scope