Senior Director, Product Management- Customer Contactability
Core
Strategic architect of the enterprise-wide platform governing customer email, phone, and address data touch points to deliver scalable, self-service contactability capabilities.
Role type
Senior Director, Product Management (Strategy & Leadership)
Builds
Enterprise platform for customer contactability (email, phone, address) supporting all lines of business
Domain
Financial Services / Customer Experience / Data Platform
Deliverable
product features
Required skills
Product Management, Strategic Vision, Roadmap Definition, Team Leadership, Cross-functional Collaboration, Risk Mitigation, Human-centered Design, Business Strategy Translation, Governance Modeling
Responsibilities
Define product vision and roadmap, establish governance models, lead and mentor product managers, partner with executive leadership, drive human-centered outcomes
Seniority
Senior Director, Strategy & Mentorship
