Concierge Specialist (General Ops) - Velocity Black (UK)
Core
Delivering 24/7/365 luxury concierge services via a proprietary app to high-net-worth individuals, handling requests for dining, experiences, and retail.
Role type
Luxury concierge specialist (remote)
Builds
End-to-end member requests and service resolutions for high-net-worth clients
Domain
Luxury hospitality and lifestyle services
Deliverable
client delivery
Required skills
Luxury concierge or hospitality experience, knowledge of high-end experiences and luxury goods, ability to work with high-net-worth individuals, adaptability, multitasking, problem-solving, clear verbal and written communication
Preferred skills
Entrepreneurial attitude, 'Yes first' mentality, experience in collaborative environments, ability to work in high-pressure settings
Technologies
Proprietary concierge app
Responsibilities
Communicate with clients, restaurants, and vendors to deliver service; liaise with business units to resolve member issues; demonstrate product interface and overview membership; complete end-to-end member requests
Seniority
Individual Contributor