Senior Director Process Manager, PULSE Operations
Core
Lead the Money Movement team (Settlement, Billing, Incentives, Disputes) and own Supplier Strategy to support PULSE Operations, driving complex projects and programs that impact the company's bottom line.
Role type
Senior Director, Process Management (Strategy & People Leadership)
Builds
PULSE Operations support services (Settlement, Billing, Incentives, Disputes) and Supplier Strategy
Domain
Banking / Financial Services / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, Process management, People management, Project management, Cross-functional partnership, Stakeholder management, Risk management, Team leadership, Problem-solving, Prioritization
Preferred skills
Industrial/Process/Systems engineering background, MBA, Lean/Six Sigma/PMP certification, 5+ years in Process/People/Project management
Technologies
None stated
Responsibilities
Lead moderate-sized teams to drive complex projects and programs; Design and manage project plans in dynamic environments; Ensure on-time, on-budget delivery while managing risk; Partner cross-functionally to provide strategic thought partnership; Build relationships with key stakeholders; Coach and develop associates; Solve problems by leveraging data/metrics; Prioritize and toggle between multiple initiatives; Collaborate with risk management organizations.
Seniority
Senior Director, Strategy & People Leadership