Sr. Associate, Product Management - Customer Resiliency, Offers Payments
Core
Architect functional enhancements and destination-state capabilities within the offers ecosystem to empower customers to resolve outstanding balances and manage debt during financial hardship.
Role type
Sr. Associate Product Manager (Offers & Payments)
Builds
Flexible, transparent, and robust payment relief mechanisms and offer programs for vulnerable cardholders.
Domain
Financial Services / Credit Risk Management / Customer Resiliency
Deliverable
product features
Required skills
Product roadmap ownership, hypothesis-driven assessment of data, agile delivery, feature breakdown into user stories, cross-functional collaboration, technology trend analysis, stakeholder communication
Preferred skills
Computer science or engineering background, translating business strategy into consumer-facing digital products, core product platform experience, product owner experience in agile environments
Technologies
Agile development frameworks, digital product platforms
Responsibilities
Collaborate with tech teams to build acceptance criteria and define feature design, prioritize feature development roadmaps, conduct research to develop features utilizing new technology, articulate product roadmaps to deliver business value, work autonomously in an agile environment, partner with designers, technologists, and data scientists
Seniority
Senior, hands-on IC