Manager, Project Manager - Experiential Programming & Content Designer
Core
Creative architect for in-Café financial health experiences, translating strategy into modular, repeatable customer engagement moments that reduce anxiety and build brand resonance.
Role type
Manager, Experiential Programming & Content Designer
Builds
Scalable programmatic toolkits, tiered experiential event frameworks, and curriculum scripting for Café Ambassadors.
Domain
Financial services, experiential marketing, physical customer journey design
Deliverable
product features
Required skills
Creative strategy, experiential copywriting, environmental design, curriculum development, project management, data analysis, regulatory compliance navigation
Preferred skills
Physical customer journey design, scalable interactive campaign design, financial services industry knowledge, digital design proficiency
Technologies
Digital design suites, advanced project management suites
Responsibilities
Translate strategy into content rooted in the Financial Health Framework; design physical customer journeys; build scalable toolkits for uniform execution; optimize tiered programming across closed-door, pop-in, scheduled, and light interaction events; design flexible modular templates for varying floor plans; evaluate performance metrics to iterate creative toolkits.
