Senior Associate, Associate & Partner Pipeline Management - CI&I
Core
Designing and executing volunteer programs that connect Capital One associates with nonprofits, small businesses, and CDFIs to amplify organizational capacity and community impact.
Role type
Senior Associate, Program & Pipeline Management
Builds
Scalable volunteer program pipelines, partner sourcing frameworks, and associate matching architectures
Domain
Social Impact / Corporate Volunteering / Community Development
Deliverable
product features
Required skills
Project management, process management, customer experience design, customer journey mapping, partner sourcing and vetting, employee engagement metrics, cross-functional collaboration
Preferred skills
Pro Bono or Social Impact programming experience, community organizing, nonprofit experience, for-profit company experience
Technologies
None stated
Responsibilities
Establish scalable pipeline processes for SIV programs; Lead insights strategy to evaluate customer experience and process effectiveness; Lead end-to-end partner sourcing and vetting; Optimize associate matching architecture; Oversee employee engagement and retention metrics
Seniority
Senior, hands-on IC