Senior Associate, Product Management, Fraud & Disputes Back Office
Core
Lead strategy and delivery for critical back office product features managing fraud and dispute resolution for Capital One customers.
Role type
Senior Associate Product Manager (Fraud & Disputes Back Office)
Builds
Core backend technology for transaction intake, management, and resolution of fraud and merchant disputes.
Domain
Financial Services / Fraud Prevention / Dispute Resolution
Deliverable
product features
Required skills
Product strategy, Roadmapping, Cross-functional leadership, API consolidation, Risk controls design, Hypothesis-driven assessment, Agile delivery, Feature breakdown, Technology trend analysis
Preferred skills
Computer Science or Engineering degree, Consumer-facing digital product experience, Core product platform experience, Agile Product Owner experience
Technologies
API, Agile frameworks
Responsibilities
Lead end-to-end product ownership for back office features, Partner with Tech to decommission legacy systems, Define product priorities and business cases, Act as bridge between Business Analysts, Tech, Ops, Risk, and Design, Design preventative controls into platform architecture, Articulate product roadmap to deliver business value
