Operations Account Executive
Core
Provide essential operational support for business partners, managing onboarding, leading operational projects for new products, and resolving escalated customer issues.
Role type
Principal Process Manager (Operations Account Executive)
Builds
End-to-end transaction processing solutions, new product releases, and settlement applications for financial partners.
Domain
Financial services / Payment processing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Process management, project management, compliance management, risk management, contract negotiation, due diligence, troubleshooting transaction processing, stakeholder management
Preferred skills
Lean, Agile, Six Sigma, Business Process Management, Project Management certification, experience in Compliance or Risk Management
Technologies
Microsoft Office, G Suite, authorization and settlement applications, internal systems and tools
Responsibilities
Project manage partner and product onboarding; Train partners on proprietary tools and systems; Lead operational projects focused on implementing new products, releases, and solutions; Resolve escalated customer issues; Manage operational relationships with complex and large partners; Actively manage risk and escalate customer-impacting issues to management
Seniority
Principal, hands-on IC