Business Manager-Customer Experience
Core
Strategic Business Manager driving growth and profitability through analytics, decision-making, and cross-functional partnership in US/Canadian markets.
Role type
Senior IC Business Manager (Strategy & Analytics)
Builds
Business strategies, dashboards, and enablement programs for merchants and internal stakeholders.
Domain
Financial Services / Credit Risk / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic leadership, quantitative analysis, executive communication, cross-functional partnership, project management, business judgment, team building, problem solving, data interpretation
Preferred skills
Consulting experience, financial services domain expertise, people management, MBA or Master's in quantitative field
Technologies
None explicitly stated
Responsibilities
Translate ambiguous business questions into structured analyses and recommendations; Partner cross-functionally to ensure data accuracy and coordinated objectives; Deliver executive-level insights and presentations; Identify gaps and opportunities to generate business insights and dashboards; Develop enablement programs for merchant acceptance; Manage and sequence delivery of business intent and product strategy; Oversee multiple projects and programs concurrently
Seniority
Senior, hands-on IC with leadership responsibilities