Manager, Project Management - Card, Customer Office Team (Hybrid)
Core
Lead the revamp of customer communications governance and support improvements for the Card business.
Role type
Manager, Project Management
Builds
A well-managed program for customer communications review, update, and implementation.
Domain
Financial Services / Card
Deliverable
product features
Required skills
Project lifecycle management, cross-functional stakeholder coordination, process improvement, risk and issue management, program leadership
Preferred skills
Acquisitions integration experience, technology delivery project leadership, Product and Technology team collaboration
Technologies
None stated
Responsibilities
Define and stand up a governance program for customer communications; Lead a team of communication creators; Own project planning, execution, monitoring, and closing; Manage cross-functional stakeholder reviews and escalations; Identify and implement improvements to the project delivery framework; Proactively identify and mitigate project risks
Seniority
Manager, hands-on IC
