Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)
Core
Provide legal advice and support on responses to customer complaints, billing disputes, and fraud indicators for US credit card business.
Role type
Manager, Counsel (Legal)
Builds
Legal responses and compliance strategies for consumer complaints and disputes
Domain
Financial services / Credit cards / Consumer protection law
Deliverable
client delivery
Required skills
Legal risk assessment, regulatory trend analysis, written response drafting, cross-functional collaboration, strategic advising
Preferred skills
Financial services industry experience, adaptability, learning new areas of law
Technologies
None stated
Responsibilities
Provide legal advice on responses to customer complaints and disputes; Work with compliance and business partners to investigate consumer complaints; Identify and coordinate resolution of potential compliance or operational errors; Provide information on litigation and regulatory trends; Identify and assess legal risks associated with credit card products; Translate laws and legal requirements for business teams
Seniority
Manager, hands-on IC
