Café Coach- Rittenhouse
Core
Leading a team of Café Ambassadors to facilitate customer experiences, teach financial tools, and build community alliances in a physical banking space.
Role type
Team Lead / Store Manager
Builds
Customer engagement programs, community events, and a welcoming physical banking environment
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
People management, customer service, community relations, team mentorship, operational leadership, financial product knowledge, digital tool navigation, event planning
Preferred skills
Bachelor's degree, 3+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking apps, online banking platforms, free WiFi systems
Responsibilities
Lead and mentor Café Ambassador team, maintain physical Café environment, collaborate with local organizations and vendors, assist customers with technology and financial products, plan community events
Seniority
Manager, hands-on leadership