ATM & Cash Market Support Specialist, Associate - (Hybrid)
Core
Provide direct support to Capital One Branches and Cafés by addressing ATM hardware/cash and Branch cash related issues, acting as the sole point of contact for associates.
Role type
Associate ATM & Cash Market Support Specialist
Builds
ATM fleet availability and cash operations for retail branches and cafés
Domain
Banking / Retail Operations / Cash Logistics
Deliverable
client delivery
Required skills
problem solving, time management, process management, Microsoft Office or Google Products, retail or customer service experience
Preferred skills
ATM servicing or cash transportation experience, project management experience
Responsibilities
Monitor assigned ATM fleet and identify performance trends, resolve ATM hardware and cash discrepancies, partner with vendors to drive issue resolution, create and revise process documentation, provide updates on ATM status and procedural changes
Seniority
Associate, operational support
