Principal Associate, Design Operations
Core
Lead the definition and execution of standardized Design Operations workflows, tooling optimization, and AI integration to codify how the team defines, designs, and delivers digital customer experiences.
Role type
Principal Associate, Design Operations
Builds
Standardized XD workflows, automated tooling ecosystems, AI-driven governance models, and centralized prompt/skills libraries
Domain
Financial Services / Digital Experience Design
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Design Operations process management, tooling ecosystem configuration and automation, AI solution implementation and governance, cross-functional stakeholder alignment, operational performance data analysis, service design methodology
Preferred skills
Lean & Six Sigma methodology, regulated environment compliance, design technology portfolio management, Agile/SAFe methodologies
Technologies
Figma, UserZoom, UserTesting, dScout, CX Insight platforms, design system tools, content design tools, accessibility tools, AI-native XD design tools
Responsibilities
Lead the definition and execution of standardized XD workflows and SOPs; Configure, maintain, and automate XD software and tooling ecosystem; Partner with XD leadership to support product launches and technology adoption; Evaluate XD team procedures and propose improvements; Leverage data to evaluate operational performance and report on OKRs/KPIs; Serve as primary point of contact for cross-functional partners; Map design lifecycle to identify friction points for AI solutions; Establish AI-driven governance models; Curate a centralized prompt/skills/agentic library; Drive AI literacy through upskilling workshops and playbooks
Seniority
Principal, hands-on IC with strategic influence