Senior Business Manager, Future of Retail Bank Servicing Strategy
Core
Define Capital One's 2035 customer servicing vision and lead strategic investments in AI and technology solutions to improve retail bank servicing.
Role type
Senior Business Manager (Strategy & Operations)
Builds
Strategic roadmaps for retail bank servicing, AI/tech investment portfolios, and customer experience initiatives.
Domain
Banking / Retail Finance / AI Strategy
Deliverable
product features
Required skills
Strategic leadership, quantitative analysis, qualitative analysis, people management, project management, executive communication, business judgment, cross-functional stakeholder engagement
Preferred skills
Financial modeling, economic forecasting, product development, Master's degree in Business/Quantitative field
Technologies
AI, analytics frameworks
Responsibilities
Drive strategic investments by leveraging analytics to prioritize AI and non-AI opportunities; Develop success measures and key outcomes for the integrated strategy; Partner with stakeholders across operations, product, tech, and data teams; Influence senior leaders (VP+) on recommendations and findings; Define customer experience impacts on daily financial lives; Build and mentor high-performing teams.
Seniority
Senior, hands-on IC with people management responsibilities
