Market Manager - Baileys Crossroads
Core
Leading a team of Branch Ambassadors to deliver a reimagined banking experience, build community alliances, and drive new business for Capital One.
Role type
Senior IC Market Manager (Branch Operations)
Builds
Customer-facing banking services and community engagement programs
Domain
Retail Banking / Financial Services
Deliverable
product features
Required skills
People management, team coaching, community partnership building, complex sales support, branch operations management, customer advocacy, continuous improvement, digital product navigation
Preferred skills
Bachelor's degree, 4+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking platforms, online banking interfaces
Responsibilities
Manage talent and resources across 1-3 branches; mentor and develop Ambassador team performance; build alliances with local organizations and vendors; drive continuous improvement in branch experience; coach staff on complex sales and product expertise; plan community events with local businesses and nonprofits.
Seniority
Senior, hands-on IC